In this article: 

• Before your appointment
• Where to take the call
• What to talk about

Before your appointment

Check you have: 

• Good reception, if it’s a phone appointment
• Good wifi or 4G mobile internet, if it’s a video appointment

If you have notifications turned on, we'll let you know to check-in for your appointment 10 minutes before the scheduled time. 

The clinician will call you to start the appointment. Please allow a few minutes for them to call. If you have a bad video connection, they’ll try to phone you instead. 

Read more about how the appointment will start.

 

Where to take the call

Go somewhere quiet where you feel comfortable discussing your health. This could be at home or work, just as long as you won’t be disturbed. 

Try to avoid: 

• Being in public places 
• Being on a bus or train  
• Doing other things during the call 

The clinician might ask you to move if there's a lot of background noise so may want to keep headphones handy.

They will end the call if they think it’s unsafe or inappropriate to continue, for example, if you take the call while driving or you’re not fully dressed. 

 

What to talk about 

Make a note of the main points you want to discuss and any relevant details, for example:

• How long you’ve felt like this
• What makes you feel better or worse
• Any medication you take

Don’t worry about taking notes, your clinician will write up a summary that you can view after the appointment.